Support Executive

  • Consulting
  • Amsterdam, Netherlands

Support Executive

Job description

We are looking for a Support Executive to be able to properly serve the ever-growing customer portfolio. You become the linchpin in the organization when it comes to customer support and proactively connect our customers to our teams. The Support Executive ensures that our customers receive the right service regarding Salesforce and other products they use. You get satisfaction from solving and fulfilling customer needs and you are not afraid of technical challenges. Ultimately, you play an important role in creating a successful roadmap and relationship with our customers. You are also the first point of contact for customers with (Salesforce) questions and problems. You are able to solve the problem, independently or with the team. By actively listening and asking questions, you are able to map out the problem. You understand the needs of the customer and you are able to switch quickly between different teams to offer a suitable solution.

Who we are
Gen25 is driven by a strong love for technology and customer relationships. We want customers to experience that there are also technological partners who work in a different way: personal and with an eye for quality. We strive every day to challenge ourselves and improve ourselves. In addition to that, we are an ambitious and fast-growing company that develops custom applications within the largest cloud platform in the world and we have just opened an office in London, UK. We are proud to work at Gen25, and we hope you will be too. Are you ready for a new adventure, make the most out of your career and have a lot of fun? Then we'd love to hear from you!

Job requirements

  • You have 1-3 years of work experience in a support role
  • You have a HBO work and thinking level and you have experience in IT
  • You already have some experience with Salesforce or are willing to develop yourself in it
  • You have good communication skills and you are proactive in maintaining relationships
  • You are fluent in Dutch and English, in word and writing
  • You work in a structured way and you know how to plan your time well
  • You have a customer- and solution-oriented approach
  • You are able to focus on active improvement and growth of customers
  • Other words that don't scare you: Flexible, proactive, curious and team-oriented
  • You have the ability to build long-term valuable customer relationships 

Excellent Working Conditions
Competitive salary
based on knowledge and experience
Training & Education Budge
t. At Gen25, we care about the development of our colleagues. Everyone gets a generous budget to follow training and education courses.
Personal development trajectory
. We give our colleagues access to the Goodhabitz platform so that they can also further develop their personal skills.
High end hardware
. The team will have access to a Macbook Pro and monthly telephone allowance.
Gym membership.
All Gen25 colleagues receive a significant discount at the Vondelgym.
Innovative services and products
. As a consultant you are not only working as an implementation partner of Salesforce or AWS, but you are also occupied with our in-house developed applications such as Booker25 and Social25. This makes the job very diverse and challenging.
Flexible working hours
. At Gen25 we do not have fixed working hours. Whether you start at 7 a.m. or 10 a.m., with us it's really about the performance you realize.
Gen25 cultur
e. We are a young company with a unique corporate culture. We believe in work-hard-play-hard, where successes are celebrated.

Do you recognize yourself in this vacancy and are you enthusiastic about the work and responsibilities described? Please contact Rebeca Barbulescu (Corporate Recruiter - jobs [at]

Acquisition in response to our vacancies is not appreciated.